All of our private tours include door-to-door hotel pick-up and drop-off in a luxury vehicle, a dedicated professional chauffeur/guide, complimentary premium spring water, high-speed onboard Wi-Fi, and custom itinerary planning.
Yes, customization is a key benefit of booking a private tour. You can modify stops, winery selections, break times, and lookouts to suit your tastes. Simply discuss your preferences with your chauffeur on the day or contact us when booking.
We offer a full refund for bookings cancelled at least 48 hours before the scheduled departure time. Cancellations made within 48 hours of departure are non-refundable.
Yes, all required park entry fees, such as for the Port Campbell National Park (Great Ocean Road) or the Grampians National Park, are fully covered in the tour cost.
Our premium fleet consists of modern luxury SUVs (e.g. Mercedes-Benz GLE, Audi Q7) and VIP passenger vans (e.g. Mercedes-Benz V-Class), maintaining the highest standards of safety, cleanliness, and passenger comfort.
Yes. We can provide compliant baby capsules, rear-facing child seats, forward-facing child seats, or booster seats at no extra charge. Please request this at the time of booking.
Absolutely. We specialize in custom multi-day packages. A typical 3-day itinerary includes airport pick-up, Day 1 Great Ocean Road, Day 2 Yarra Valley, Day 3 Puffing Billy, and airport drop-off. You can book your own hotel, and we handle the private transport and tours.
Yes. All of our private tours can be booked individually as single-day experiences. You do not need to buy a package.
Lunch is generally not included to allow maximum dining flexibility, except where specified (e.g., wine tasting tours that include premium lunch packages). We can recommend and reserve tables at local gourmet dining venues along the way.
Our tours run rain or shine. In case of inclement weather, your guide will adjust the itinerary to focus on indoor attractions, rainforest walks under shelter, or winery experiences. We also carry premium umbrellas in all vehicles.